Privacy Policy

Who We Are

McInally's Plumbing & Heating is a plumbing and heating business based in Edinburgh, Scotland. Our website address is mcinallys.co.uk. If you have any questions about this policy, contact us at ryan@mcinallys.co.uk.

What Information We Collect

We collect information you provide directly to us, including:

• Your name, phone number and email address when you submit a contact or booking form.
• The message or job description you send us.

We also collect standard server log information (IP address, browser type, pages visited) through our hosting provider and analytics tools (Google Analytics via Google Tag Manager, Ahrefs Analytics).

How We Use Your Information

• To respond to your enquiry or booking request.
• To contact you about the service you requested.
• To improve our website and understand how visitors use it.

We do not sell, rent or share your personal information with third parties for marketing purposes.

Legal Basis for Processing

We process your personal data on the basis of your consent (when you submit a form) and our legitimate interest in responding to business enquiries.

Data Retention

We retain contact enquiry data for up to 2 years. You may request deletion at any time by emailing ryan@mcinallys.co.uk.

Cookies

Our website uses cookies via Google Tag Manager and analytics tools. These help us understand how visitors interact with our site. You can control cookies through your browser settings.

Your Rights

Under UK GDPR you have the right to access, correct or delete personal data we hold about you. To exercise these rights, email ryan@mcinallys.co.uk.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.